Fire Service Issue Warning on Scam Emails

Monday, 8 June 2026 10:27

Dorset & Wiltshire Fire & Rescue Service (DWFRS) is urging people to remain vigilant following reports of scam emails circulating in parts of the UK relating to home fire safety visits.

The scam, which has been reported in areas including Hertfordshire and Greater Manchester, claims that households will be charged £500 if they do not have a working smoke alarm fitted.

DWFRS would like to reassure people that its official home fire safety visits are always completely free of charge, and any alarms fitted during these visits are also provided at no cost.

Area Manager Marc House, Head of Prevention, said: “We are aware of people around the country receiving these emails, and we have had one reported directly to us as well. Please be assured, we never charge for any aspect of a home fire safety visit, including the installation of smoke alarms. Any communication suggesting otherwise is a scam.

“All DWFRS staff will be in uniform and carry identification when attending properties, so our communities can feel confident they are dealing with legitimate representatives of the Service.”

DWFRS is encouraging everyone to:

Stay alert to unsolicited emails or messages;
Avoid clicking links or providing personal details in suspicious communications; and
Talk to friends, family and neighbours, particularly older or more vulnerable people, to raise awareness and help protect them from scams.

Anyone who receives a suspected scam email can report it to the National Cyber Security Centre via report@phishing.gov.uk

Genuine home fire safety visits can be requested directly through the DWFRS website, www.dwfire.org.uk, or by calling free on 0800 038 2323.

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